Responsible Gambling

At MogoBet we are committed to providing a safe, fair and enjoyable gaming environment. Gambling should always be entertainment — never a way to solve financial problems. If you or someone close to you is experiencing harm from gambling, help is available. This page explains the tools and support we offer, how to recognise problem gambling, and where to get further professional assistance.

Our commitments

  • MogoBet is fully licensed and regulated (ProgressPlay Limited — UK Gambling Commission licence; Malta Gaming Authority oversight).
  • Player funds are protected and held separately from company operating accounts.
  • We use industry-standard security (including 256-bit SSL encryption) to protect your account and transactions.
  • We provide a comprehensive set of responsible gambling tools and 24/7 customer support to help you control your play.

Who can play

  • You must be 18 years or older to open and use an account with MogoBet.
  • We apply strict identity verification procedures (KYC) to ensure legal age and to help protect customers.

Responsible gambling tools — what you can do now

You can activate any of the measures below via your account or by contacting our Customer Support team (live chat — available 24/7 — or email [email protected]). Many of these options are available immediately; some changes may be subject to a cooling-off period in line with regulatory requirements.

  • Deposit limits

    • Set daily, weekly or monthly maximum deposit amounts to control how much you fund your account.

  • Loss limits

    • Set maximum loss amounts to limit total losses within a chosen time period.

  • Wagering/bet limits

    • Set maximum stake limits to restrict how much you can bet per wager.

  • Session time limits and reality checks

    • Configure session length limits and periodic reminders (reality checks) that notify you how long you have been playing and summarise wins/losses.

  • Timeouts (temporary account suspension)

    • Temporarily lock yourself out of your account for a short, specified period.

  • Self-exclusion (extended suspension)

    • Choose longer self-exclusion periods (minimum durations available from six months upward) if you need a significant break or want to stop gambling permanently. During self-exclusion your account will be closed and you will not be able to log in or open a new account with us for the self-exclusion period.

  • GamStop (UK customers)

    • UK customers can register with GamStop (www.gamstop.co.uk) to be excluded from all participating UK-licensed operators with a single application.

If you need help to set any of these measures up, contact our Customer Support team and we will apply the changes for you.

How to request account changes, limits or closure

  1. Live chat (available 24/7) — fastest way to request limits, timeouts or self-exclusion.
  2. Email — [email protected]. Please include your account username and a brief description of the request. We will respond as quickly as possible.

When you request limit increases or the removal of certain protections, regulatory and internal policies may require a waiting or cooling-off period before changes take effect. For extended self-exclusion or account closure we will confirm the period and support you through the process.

Signs of problem gambling

You or someone you care about may have a gambling problem if you notice one or more of the following:

  • Chasing losses or increasing bets to try to recover money lost.
  • Spending more time or money gambling than intended.
  • Hiding gambling activity from family or friends.
  • Neglecting work, study, family or social commitments because of gambling.
  • Borrowing money or selling possessions to gamble.
  • Feeling anxious, depressed, guilty or irritable because of gambling.
  • Repeated unsuccessful attempts to cut down or stop gambling.

If any of these apply, please take steps right away: use our account controls, contact Customer Support for assistance, and consider seeking professional help.

Where to get professional help

If you need specialist support, the following organisations provide confidential advice, counselling and treatment information. Visit their websites to find helplines, live chat and local services:

We strongly encourage customers in distress to contact one of these organisations as soon as possible.

For family and friends

If you are concerned about someone else’s gambling:

  • Talk to them calmly and without judgement.
  • Encourage them to use the limits and exclusion tools on their MogoBet account.
  • Suggest registering with GamStop (UK) and contacting GamCare or BeGambleAware for support and guidance.
  • If you need advice on how to protect joint finances or identify problem transactions, contact our Customer Support team and we will explain available options.

Customer Support — how to reach us

  • Live chat: available 24/7 via the MogoBet website (fastest response for urgent requests).
  • Email: [email protected] (suitable for detailed requests or documentation).

When contacting us about responsible gambling, please provide your account username and a clear description of what you would like to do (for example: set deposit limits, request timeout, request self-exclusion). We will handle requests promptly and sensitively.

Privacy and verification

  • We may ask for identity documents (e.g., passport or driving licence) and proof of address as part of our mandatory verification and anti-money-laundering checks. These checks protect you and other customers.
  • All information you provide is handled in accordance with our Privacy Policy and data protection laws.

Our promise to you

MogoBet aims to treat all customers with respect, privacy and dignity. If you are concerned about your gambling at any time, please act early — use the account tools, contact our support team, and make use of independent professional services. You are not alone; help and understanding are available.

For more information or immediate assistance, open the live chat on the site or email [email protected].